I own the roadmap for a multi-country car rental marketplace (supplier API integrations, B2B store tools, and checkout) at gogoout.
At Flikshop in Washington, DC, I led 0→1 product definition and design for an education platform serving people affected by incarceration.
My UX design background shapes how I work as a PM: user research, rapid prototyping, and data-informed decisions.
Say hi at chaominwu11@gmail.com.
For more info, here's my resume.
Product Manager
@gogoout
Jan 2026-current
I shipped a 0→1 protection add-on module across checkout, store admin, and settlement. Japan attach rate grew from 4.6% to 18% in the first month of pilot, with 50 stores adopting the B2B feature in 2 months.
Product Manager & Product Designer
@Flikshop
July 2024-July 2025
I designed a career development platform from scratch for at-risk youth.
I led product strategy: market segmentation, user research, prototyping, and usability testing. This work contributed to the company securing $2M in funding.
UX Designer
@UMaryland, IT Division
Sep 2023-May 2024
I built a website for education technology tools used in UMaryland, growing users 4.3× and new views 2.1× on website home page. I also assisted a campus-wide GenAI survey with user interview and literature review.
Product Design Intern
@StudioPros Agency
Apr 2022-July 2022
I optimized a mobile app user experience by redesigning branding components, overhauling user interface, and leveraging insights from 500+ user feedback data.
Freelance Designer
Feb 2021-Apr 2022
I help clients build visual identities.
Strategic Thinker
“Chao thinks through the ‘why’ and ‘how’ to create real impact.” – CEO @Flikshop
User Connector
“Chao has a way of making users feel at ease, leading to richer and more insightful conversations.” – Researcher @Flikshop
Visual Communicator
“Chao consistently demonstrated a remarkable ability to transform complex ideas into visually engaging and user-friendly designs.” - Manager @UMaryland
